An accident is stressful. Knowing who to call shouldn't be.
At Bill Rapp Subaru, our commitment to you continues long after you drive home. Through our partnership with Northside Collision, our Syracuse customers have a clear place to turn for collision repair assistance.
We've retained our friendly collision staff, so the familiar faces and personal attention you know are still here. This partnership adds resources behind that team, with the goal of making the repair process more efficient and getting you back on the road sooner.
Need help after an accident? Contact the Northside Customer Assistance Center at (315) 622-5678 and mention that you are a Bill Rapp Subaru customer. Confirm the receiving location before arranging towing or dropping off your vehicle.
Been in an Accident? Start Here.
Put safety first. Check for injuries and call 911 if anyone is injured or there is an immediate emergency. Move out of traffic if it is safe to do so.
Document the scene. Exchange contact, vehicle registration and insurance information. When safe, photograph the vehicles, damage and surrounding area. Record witness information and any police report number.
Notify your insurance company. Report the accident promptly and keep your claim number available.
Contact our collision repair partner. Call the Northside Customer Assistance Center at (315) 622-5678. Mention that you are a Bill Rapp Subaru customer so the team can identify your connection to our dealership and help coordinate your next steps.
Before arranging towing or dropping off your vehicle, confirm the receiving location and instructions. Never drive a vehicle that may be unsafe.
Our Partnership. Your Peace of Mind.
You chose Bill Rapp Subaru for a reason. After an accident, you deserve the same personal attention you've come to expect from us.
Our partnership with Northside Collision builds on the relationships our customers already have with our collision team. With our friendly staff retained and additional resources supporting the repair process, our focus remains on helping you feel informed and supported from your first call through your next steps.
Meet the People Behind the Partnership
Watch Bob and Scott, owner of Northside Collision, introduce the partnership and explain what it means for Bill Rapp customers.
What should I do after a car accident in Syracuse, NY?
Check for injuries and call 911 if anyone is injured or there is an immediate emergency. Move out of traffic if safe, exchange contact and insurance information, and photograph the scene when safe. Notify your insurance company promptly. For collision repair assistance, contact the Northside Customer Assistance Center at (315) 622-5678 and mention that you are a Bill Rapp Subaru customer.
Does Bill Rapp Subaru help customers with collision repairs?
Yes. Through our partnership with Northside Collision, Bill Rapp Subaru connects customers with collision repair assistance and guidance after an accident. Call (315) 622-5678 and identify yourself as a Bill Rapp Subaru customer. The team can help you understand the next steps and confirm where your vehicle should be taken.
What does the Northside Collision partnership mean for Bill Rapp Subaru customers?
The partnership adds resources behind the collision team our customers already know. We've retained our friendly collision staff, so you can continue receiving familiar, personal attention. Our goal is a more efficient repair process that helps get you back on the road sooner while maintaining the care you expect.
Will I still see the same collision staff?
Yes. We've retained our friendly collision staff as part of the partnership with Northside Collision. Bill Rapp Subaru customers can continue working with familiar people, with additional resources supporting the collision repair process.
Can I choose my own collision repair shop in New York?
Yes. New York Insurance Law § 2610 protects your right to choose your repair shop. You do not have to use a particular shop simply because your insurance company recommends it.
Your policy's coverage, deductible and applicable limits still apply. Discuss repair costs and insurance payment arrangements before authorizing repairs. You can read the exact statutory notice below.
Where should I have my Subaru towed after an accident?
For an immediate emergency, call 911 and follow instructions from responding authorities. Once you are safe, contact the Northside Customer Assistance Center at (315) 622-5678 and mention Bill Rapp Subaru. Confirm the receiving facility, available assistance and drop-off instructions before arranging towing. Do not assume your vehicle should be brought to the dealership's sales or service entrance.
How long will my collision repairs take?
Repair time depends on the extent of the damage, parts availability, insurance approvals and any additional damage found during disassembly. Our partnership with Northside Collision is intended to make the process more efficient. The collision team can discuss an estimated timeline after evaluating your vehicle and explain any changes to the repair plan.
Your Vehicle. Your Choice of Repair Shop.
New York Insurance Law § 2610(c) includes the following customer disclosure:
"PURSUANT TO SECTION 2610 OF THE INSURANCE LAW, AN INSURANCE COMPANY CANNOT REQUIRE THAT REPAIRS BE MADE TO A MOTOR VEHICLE IN A PARTICULAR PLACE OR REPAIR SHOP. YOU HAVE THE RIGHT TO HAVE YOUR VEHICLE REPAIRED IN THE SHOP OF YOUR CHOICE".
Read New York Insurance Law § 2610
Your choice of repair shop does not change your policy's coverage, deductible or applicable limits. Discuss repair costs and insurance payment arrangements before authorizing repairs.
Remember Your New York DMV Crash Report
For a crash occurring in New York State involving injury, death or damage exceeding $1,000 to the property of any one person, you must file Form MV-104 with DMV within 10 days. A police report does not replace your required DMV filing.
View New York DMV Form MV-104 and Instructions
Need Help Taking the Next Step?
Once you are safe, let us help you connect with collision repair assistance.
Call the Northside Customer Assistance Center at (315) 622-5678 and mention that you are a Bill Rapp Subaru customer. Confirm the receiving location before arranging vehicle drop-off or towing.
