Thank you so much for providing such exceptional customer service to Brian and I through out the car buying process. It was so refreshing to come to Bill Rapp Nissan and be treated with respect, honesty and kindness. You cared about us as customers and it was evident from the beginning how genuine and professional of a person you are. We are fortunate to have found you. We have already been and will continue to recommend you and your dealership, and are grateful that a deal could be worked out on my “dream vehicle.” I am thrilled to get behind the wheel of my Murano everyday. I really look forward to my drive so much more, which says a lot with my commute to and from Utica. Brian absolutely loves driving the Murano as well- he always looks forward to driving and just being in it! We couldn’t be more pleased with the experience of having this car and the relationship with you as well as the Bill Rapp dealership. We are truly thankful and appreciate all you did to redeem our car buying experience. Please share our thanks to all the others on your staff who helped us out as well. We hope 2012 brings you much joy and prosperity!
With gratitude.
Susan & Brian H
2012
Nissan
Murano
I purchased my Subaru Outback from Bill Rapp Subaru last year. I just wanted to compliment your organization for the great service I received last Saturday. I had noticed the knob to adjust my mirrors had been pushed inside the dash somehow. I pulled into Subaru service Saturday morning just to see if they could take a look at it and advise me on what to do. They were so friendly. The service desk asked one of the technicians who was working on another car at the time to help out. He graciously came over, popped the side of the dash and quickly fixed the knob in a flash. That made my day.
I will definitely recommend your dealership to who ever I can!
Thank you again
Martha V
Subaru
I am writing in regards to my most recent auto purchase. I have purchased 2 Subaru’s in the past from Tony Madonna. Tony goes above and beyond to make the purchase a pleasant experience! I have a friend and old neighbor that works for (xxxxxx) Subaru but because of Tony and your pleasant service staff I keep coming back to Bill Rapp! I just wanted you to know that I am very happy with whole process of buying and service my car and look forward to giving Bill Rapp more business in the future! Thank again! I’ve been in sales and customer service for many years and you are awesome!!
Wendy L
I’m always treated courteously and honestly by your staff. I will continue to rely on you.
Happy Holidays!!
Elaine T
People question why I bring my car to my dealership - but for me - the answer is obvious - I am confident you "know" the car, the service is great, and the price is fair. Thanks!
Sue P --Skaneateles, NY
I like your remodeled waiting area in your Subaru dealership. The coffee is always good - waiting for service.
William H --Jamesville, NY
It is nice having WiFi and TV while you wait.
Kelly B -- Canastota, NY
I am glad your service department is open on Saturdays and later hours during the week. That makes my life so much easier!
Kimberley F --Baldwinsville
Service Advisor called back to say that some work did not nee to be done and saved over $500. Very courteous, honest and helpful.
Jeffery G -- Syracuse, NY
Had a BIG repair. Final bill was less than the estimate. I would have paid the estimated amount without much more thought. A big reason I have been a customer or more than 20 years.
Peter S -- Syracuse, NY
Service people always treat you like family!
Eugene T -- N Syracuse, NY
The courtesy and honesty of your service personnel is much to be proud of. Rapp's has been my favorite service shop for over 40 years! Thank you!
Al S -- Solvay, NY
The customer service here has been great from sales to service visits. It's almost like going to a Wegmans.
Michael A -- Syracuse, NY
My doctors office should take lessons from you!
Rich P -- Syracuse, NY
I truly enjoy the friendly culture of your organization. Your whole dealership staff is professional and very welcoming. Plus the donuts are great too!
Ryan H -- Baldwinsville, NY
You've earned how I feel - In 3 words -- I TRUST YOU!
Sydney H -- East Syracuse, NY
Everything was Great! All true professionals. And we love Kaylea!!
Jeff G. -- Solvay, NY
2011
Nissan
Versa
I had the best buying experience at Bill Rapp! The salesmen were very friendly and helpful. Thank you!
Fiore Z.